Customer Service Policy

Effective Date: [26 Sep 2023]

Welcome to OwlEyes.in. By using our services, you agree to comply with and be bound by the following Customer Service Policy. If you do not agree with these terms, please do not use our services.

1. Customer Support

1.1 Contact Information

Our customer support team is here to assist you. You can reach us via email at owleyeware@gmail.com. Please allow [insert number of business days] business days for a response. For urgent matters, please include "URGENT" in the subject line.

1.2 Business Hours

Our standard business hours are [insert business hours] [insert timezone], Monday through Friday, excluding holidays.

2. Order Inquiries

2.1 Order Status

You can check the status of your order by logging into your account on our website or by contacting our customer support team at owleyeware@gmail.com.

2.2 Changes to Orders

Once an order is placed, changes may not be possible. Please review your order carefully before confirming the purchase. For any urgent changes, please contact us immediately.

3. Returns and Exchanges

3.1 Return Process

If you are not satisfied with your purchase, please contact our customer support team at owleyeware@gmail.com within [insert number of days] days of receiving your order to initiate the return process.

3.2 Refunds

Refunds will be issued in accordance with our Refund Policy outlined on our website.

4. Feedback

We value your feedback. If you have suggestions or comments on how we can improve our services, please share them with us at owleyeware@gmail.com.

5. Contact Information

If you have any questions or concerns regarding our Customer Service Policy, please contact us at owleyeware@gmail.com.

6. Changes to the Policy

We reserve the right to modify or revise this Customer Service Policy at any time. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after the posting of any changes constitutes acceptance of those changes.

Have Questions?

owleyeware@gmail.com fill our contact form.

Operational Address:
Flat no 301, Sai Aathidyam, Road no 2b,

Gopal Nagar, Kukatpally, Hyderabad, Telangana. 500085

Can I insert an image, video, or gif in my FAQ?

Yes. To add media follow these steps: 1. Enter the app’s Settings 2. Click on the “Manage FAQs” button 3. Select the question you would like to add media to 4. When editing your answer click on the camera, video, or GIF icon 5. Add media from your library.
How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Click “Manage FAQs” button 2. From your site’s dashboard you can add, edit and manage all your questions and answers 3. Each question and answer should be added to a category 4. Save and publish.
How do I edit or remove the “FAQ” title?

You can edit the title from the Settings tab in the app. If you don’t want to display the title, simply disable the Title under “Info to Display”.
What is an FAQ section?

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.